FAQ

Shipping & payments

What payment methods do you accept?

We accept Zelle, Venmo, and cryptocurrency. Choose your preference when you send your request — we don't process payment on the site itself. As soon as you submit your order, you'll see your total and payment instructions for the method you chose — we email them to you too (check your spam or junk folder if it doesn't show up). For Zelle or Venmo, include your order number in the memo so we can match your payment to your order.

How does ordering work?

Add items to your cart, fill out the request form, and select how you'd like to pay. When you submit, you'll see your total (products plus a flat $20 shipping charge) and payment instructions right away, and we email them to you as well. Once payment is received, we confirm and ship your order.

How is my order shipped?

All orders are carefully packaged and shipped via UPS or FedEx to ensure reliable delivery. Shipping is a flat $20 per order, domestic or international, and is included in the total you see at checkout. Orders ship once payment is confirmed, and your tracking number arrives by email.

Can I return my order?

All sales are final. Because of the nature of research compounds, we can't accept returns or exchanges once an order ships — we have no way to verify how a product was stored or handled after it leaves us. If your order arrives damaged or you received the wrong product, contact us within 48 hours of delivery with your order number and a photo, and we'll make it right.

Do you provide a certificate of analysis?

Yes. Certificates of Analysis (COAs) are available upon request for applicable products. Contact us with your order number if you need a copy.

What can these products be used for?

All products are sold strictly for in-vitro laboratory and research use. They are not drugs, foods, cosmetics, or supplements, and are not intended for human or veterinary use. See our research use disclaimer for full terms.